eurasiascout.org

iPhone, Palm Pre and Android-based smart phone, Blackberry for business subvert consumer satisfaction. Based on a survey conducted CFI Group, for functionality, consumers prefer smart phones belong Apple, iPhone.

CFI conducted a survey of approximately 1000 smart phone users in the United States (U.S.). However, states can not put aside the survey operator services used by each handset. These surveys assess customer satisfaction purely on the handset.

The survey, using the American Customer Satisfaction Index to compare smart phones in circulation in the community with the highest value of 100.

Result, the iPhone took the top spot with a value of 83, while Android phones like HTC made the same score, namely 77. Meanwhile, Blackberry only scored 73 on the Palm treo who scored 70. Meanwhile, mobile phones based on Symbian and Windows Mobile just to score 66.

“Consumers expect anything from the phone, and the iPhone represents what is desired by most consumers,” said Doug Helmreich, program director with CFI Group as reported by Cellular-news, Friday (2/10/2009).

iPhone, also reached the highest value for the phone with the most loyal users. “92 percent of respondents said the iPhone is a phone that is ideal, and 90 percent of consumers recommend it,” said Helmreich.

Based on the same survey, can seemingly that Android and Pre is the main threat to iPhon. The reason, both the cell phone capabilities memeiliki not far different from the iPhone to give satisfaction to consumers, ranging from applications and easy browsing on the Internet.

Meanwhile, for smartphones service telecommunications operator in the U.S., more users choose Verizon Wireless and T-Mobile. Two operators had scored 79, while 74 scored Sprints.