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The demand for after-sales service provided the holders of mobile phone brands (mobile) for its customers now have become an obligation that must be met.

After-sales service, in addition to providing service assurance damage, also to show the seriousness of the holders of the brand in the business. The demand was to encourage vendors of Hong Kong mobile phone Mobile eTouch carrying after sales services to Indonesia.

“Currently, eTouch has built 25 service centers spread in almost all parts of Indonesia. That is the area of Sumatra, West Java, Jakarta, Central Java, Yogyakarta, East Java, Malang, Bali, Sulawesi, to Papua,” said Vice President eTouch Indonesia Hendra Gouw in his statement.

Service Center, known by the name eTouch Care have implemented after-sales service center of eTouch Center and eTouch Point. In the showroom there eTouch Center, service, and Sales. eTouch Center was established in each center of the city (provincial capital) because it was built with a spacious and comfortable. While eTouch Point is after-sales service is provided to deal with minor defects or service basic service (basic service).

“We want to provide maximum comfort to our customers when they need an after-sales service that can help provide the best solution to complaints about what they see,? Said Hendra Gouw.

Hendra said, all after-sales service directly eTouch under eTouch, not holding a third party, like many made by vendors other China mobile phone. “This was done to ensure the resolution of problems faced by customers to avoid long-winded and old,” he said.

In fact, Hendra claims, any settlement that experienced by consumers longest handled only seven days.

Hendra added will continue to add after sales services throughout Indonesia. “Finally, the service center which was inaugurated recently in Surabaya in mid-September 2009 last month. Then the plan, will be followed in Purwokerto, Roxy Mas (Jakarta), and Makassar,” said Hendra.

Since present in Indonesia in August 2008 and, eTouch Mobile is known to have issued nearly 30 products.

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